Return & Refund Policy
At WiggleWeave (wiggleweave.com), customer satisfaction and product quality are our highest priorities. Our clear return and refund guidelines are below, in accordance with Google Merchant Center standards.
Last Updated: October 29, 2026
1. 30-Day Return Window
We provide a 30-day return window starting from the day of delivery. You may request a return within 30 days of the delivery date. Requests made after 30 days of delivery cannot be accepted.
2. Eligible & Non-Eligible Returns
Eligible:
- The item is unused, unworn, unwashed, and unaltered, in its original condition and packaging.
- The item arrived damaged, defective, or incorrect.
Non-Eligible:
- Items that have been worn, washed, altered, or damaged by the customer.
- Items returned without their original packaging, or that do not meet the condition requirements above.
If a returned item does not meet these conditions, we will contact you before taking further action.
3. Free Replacements & Return Shipping Costs
If an item arrives damaged, defective, or incorrect due to our error, you do not pay any return shipping or restocking fees. We will arrange a refund or an exchange, at your choice.
For all other returns, return shipping costs are the customer's responsibility. We do not charge a restocking fee.
4. How to Submit a Return
- Contact our support team within 30 days of delivery at info@wiggleweave.com.
- Provide your Order Number and full name.
- Tell us the item you wish to return and the reason for the return. For damaged or defective items, attach clear photos showing the damage and the packaging, if possible.
- Once reviewed, our support team will approve the return and send you return instructions, including the return address to use.
Please Note: Items returned to us without prior written authorization from our support team cannot be processed. Please do not send an item back before we have replied with return instructions.
5. Refund Processing Time
- Upon approving an eligible refund, the reimbursement is issued directly to your original payment method.
- We aim to process approved refunds within 5 business days of inspection and approval.
- Depending on your bank or card provider, it may take additional business days for the credit to appear on your statement.
- Shipping costs are not refundable, except where an item was damaged, defective, or incorrect, because shipping on United States orders is free.
6. Exchanges
If you would like an exchange instead of a refund, please tell us when you contact us to start the return. Exchanges are subject to availability of the replacement item.
Verified Business Contact Information
Store Name: WiggleWeave
Website: wiggleweave.com
Customer Support Email: info@wiggleweave.com
Physical Address: Online store — no physical retail location listed
Customer Support Phone: Not listed — please contact us by email
Have a question or need help? We’d love to hear from you.
📧 Email: info@wiggleweave.com